London Bin Cleaning Ltd.
Company Number 07857705
Fully Insured £5m Public Liability & £10m Employers Liability
By booking our services you are agreeing to the terms and conditions set out below.
Our company will perform the services selected by you on the day stated
In the event that we cannot carry out the service as indicated we will let you know as soon as possible and re-arrange for the soonest available day. We will accept no liability for failing to perform the services on time or not at all. To cancel an appointment we require 24 hours notice. We may at our discretion issue a charge to recover the costs of lost business if less than 24 hours notice is given. In the event that our staff turn up to provide our service but are unable to do so due to no fault of our own we will issue a charge to cover the costs, this will be described as a failed delivery charge.
Customers will be be required to pay a deposit of 25% of the total job value to secure their booking.
Commercial Customers: You will be invoiced on completion of the work, the total amount due on the invoice is payable within 14 days (this is subject to credit check). Commercial clients with bad credit will be asked to pay for our service up front in full before any work is undertaken.
Where applicable any invoice not paid after 30 days from the date of issue will be subject to a late payment fee of 5% of the initial invoice value and interest will continue to be added at the rate of 5% per week.
Domestic Customers: You will be invoiced immediately on completion of work and the total due on the invoice is payable immediately. If the balance is not paid within three business days we reserve the right to add interest to the outstanding balance at a rate of 5% per week
Any cheques received that are returned unpaid are liable for an additional 5% charge. Go cardless customers please be aware that the date the payment leaves your account and the date the service is received will not necessarily marry up but the payment received will be for works completed in the same calendar month.
In the unlikely event that you are unhappy with our service for any reason and would like to make a complaint please send an email with subject ‘service complaint’ to email@example.com
We will then review the complaint and contact you within 30 days.
Liability Disclaimer: Pressure washing can remove any loose or weakened pointing or surface layer. When pressure washing near buildings any loose or flaking paint can easily be blown off of walls. Although every measure is taken to reduce the risk of these events occurring London Bin Cleaning will accept no responsibility if these events occur.
Pressure washing can reveal pre-existing damage to the surfaces that are being cleaned. The company accepts no responsibility for pre-existing damage that may be revealed during pressure washing or at anytime after the pressure washing is complete.
Corona Virus Service Continuity Policy
Added terms to ensure our ability to continue delivering our services during the pandemic and the resulting economic climate mean that we have to apply stricter terms to our payment policy.
Any existing customers will have a credit limit imposed based on previous performance and average number of days taken to receive payment for services carried out in the past.
We will not perform additional works for customers until any overdue invoices are cleared.
New customers will have to pay an upfront deposit of 25% of the overall required works and will be invoiced with payment due in 7 working days. We reserve the right to add interest after this period.
Effective date: October 04, 2018
London Bin Cleaning Ltd (“us”, “we”, or “our”) operates the https://www.londonbincleaning.com website and the LBC Exterior cleaning mobile application (the “Service”).
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”).
This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies.We use Session Cookies to operate our Service.
- Preference Cookies.We use Preference Cookies to remember your preferences and various settings.
- Security Cookies.We use Security Cookies for security purposes.
Use of Data
London Bin Cleaning Ltd uses the collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.
Disclosure Of Data
London Bin Cleaning Ltd may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of London Bin Cleaning Ltd
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
- Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
- By email: firstname.lastname@example.org