Terms And Conditions

London Bin Cleaning Ltd.

Trading styles include LBC Clean, LBC Exterior Cleaning, LBC.

Company Number 07857705

Fully Insured £5m Public Liability & £10m Employers Liability

By booking our services you are agreeing to the terms and conditions set out below.

Our company will perform the services selected by you on the day stated

In the event that we cannot carry out the service as indicated we will let you know as soon as possible and re-arrange for the soonest available day. We will accept no liability for failing to perform the services on time or not at all. To cancel an appointment we require 24 hours notice. We may at our discretion issue a charge to recover the costs of lost business if less than 24 hours notice is given. In the event that our staff turn up to provide our service but are unable to do so due to no fault of our own we will issue a charge to cover the costs, this will be described as a failed delivery charge.

Commercial Customers: You will be invoiced on completion of the work, the total amount due on the invoice is due 30 days from invoice date. (this is subject to credit check). Commercial clients with bad credit will be asked to pay for our service up front in full before any work is undertaken.

Where applicable any invoice not paid after 30 days from the date of issue will be subject to a late payment fee of 5% of the initial invoice value and interest will continue to be added at the rate of 5% per week.

Residential Customers:

Residential Customers will be be required to pay a deposit of 50% of the total job value to secure their booking.

The remainder of the invoice will be due upon completion. If the balance is not paid within three business days we reserve the right to add interest to the outstanding balance at a rate of 5% per week

Any cheques received that are returned unpaid are liable for an additional 5% charge. Go Cardless customers please be aware that the date the payment leaves your account and the date the service is received will not necessarily marry up but the payment received will be for works completed in the same calendar month.

In the unlikely event that you are unhappy with our service for any reason and would like to make a complaint please send an email with subject ‘service complaint’ to info@lbcclean.co.uk

We will then review the complaint and contact you within 30 days.

Liability Disclaimer: Pressure washing can remove any loose or weakened pointing or surface layer. When pressure washing near buildings any loose or flaking paint can easily be blown off of walls. Although every measure is taken to reduce the risk of these events occurring London Bin Cleaning will accept no responsibility if these events occur.

Pressure washing can reveal pre-existing damage to the surfaces that are being cleaned. The company accepts no responsibility for pre-existing damage that may be revealed during pressure washing or at anytime after the pressure washing is complete.

Corona Virus Service Continuity Policy

Added terms to ensure our ability to continue delivering our services during the pandemic and the resulting economic climate mean that we have to apply stricter terms to our payment policy.

Any existing customers will have a credit limit imposed based on previous performance and average number of days taken to receive payment for services carried out in the past.

We will not perform additional works for customers until any overdue invoices are cleared.

New customers will have to pay an upfront deposit of 25% of the overall required works and will be invoiced with payment due in 7 working days. We reserve the right to add interest after this period.

Privacy Policy

Effective date: October 04, 2018

London Bin Cleaning Ltd (“us”, “we”, or “our”) operates the http://www.londonbincleaning.com website and the LBC Exterior cleaning mobile application (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for London Bin Cleaning Ltd is managed through Free Privacy Policy.

By contacting us you agree for us to contact you by using the data you have provided. If at any point you wish you can ‘opt out’ so that you do not receive any messages from us.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies.We use Session Cookies to operate our Service.
Preference Cookies.We use Preference Cookies to remember your preferences and various settings.
Security Cookies.We use Security Cookies for security purposes.

Use of Data

London Bin Cleaning Ltd uses the collected data for various purposes:

To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

London Bin Cleaning Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

London Bin Cleaning Ltd may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of London Bin Cleaning Ltd
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Competitions

Currently this applies to our Facebook competition for the following

Win a Lifetimes Free Bin Cleaning

Competition runs from 07.04.21 to 22nd May 2021

Important note: Please be aware, there are often fraudulent personal accounts set up to mimic a brands page and respective competitions. We will only contact you from our official page and will announcer the winner by 1st May. If you have any doubts please contact us through our main number which you will find on the contact us page.

Terms & Conditions related to this specific competition:

– Available to UK residents only
– Strictly one entry per person

– The winner will be picked at random from anyone who fulfils the entry criteria
– The winner will receive a direct comment from the official LBC Facebook page and then a direct message from the page or a verified team member. The winner will then be announced on the LBC page.
– Winners should contact LBC via the Facebook page to acknowledge their win within 7 days or the prize will be offered to an alternative winner.

-Entries must be from property owners/occupiers in the Harrow and Brent boroughs only and the bin cleaning will be offered as long as you live at the property

– The contest is in no way sponsored, endorsed, administered or associated with Facebook. By entering, entrants confirm they are 18+ years of age, release Facebook of responsibility and agree to Facebook terms of use.

The lifetime bin cleaning prize is valid for as long as the winner lives at the property and as long as LBC provide the service in the area.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: